Frequently asked questions
Is it possible for me to see a piece in person before making a purchase?
We have a secure location in New York where some of our pieces are available for viewing. If you're interested in seeing any of our pieces in person, please contact us to learn more
Is it possible to insure my purchases?
Yes, it is possible to obtain insurance for your items through an insurance company. The requirements for insurance coverage may vary depending on the insurance provider, but you may need to provide them with your order confirmation and a digital report as proof of purchase.
What is the process for placing an order on your website?
To make a purchase on our site, simply add the desired item to your cart and proceed to the payment page to complete the checkout process. If you haven't already done so, you'll need to create an account before finalizing your order. We offer several payment options, including most major credit cards. For items totaling more than USD 30,000, please get in touch with our concierge service to arrange payment via bank transfer.
Is there someone I can speak to if I have any questions?
Yes, we have a Concierge Team to assist you with any questions. Please call +1.212.580.3091 or email email@example.com.
How is the jewelry authenticated?
The Jewelers Circle works in association with the International Antique Jewelers Association (IAJA) to assess each piece of jewelry before it is sent to our clients. Upon successful completion of this careful examination process, a document signed by an IAJA expert will be issued and sent along with your jewelry piece. Learn more
Will I be able to view any lab reports or brand certification?
Yes, we can share available lab reports and brand certification. Please contact our Concierge Team by email at firstname.lastname@example.org or call us at +1.212.580.3091.
Is it possible to pay by phone?
We offer the option to purchase items over the phone by bank transfer. Please note that for any item priced above USD 30,000, a bank transfer is the required payment method due to security considerations. If you're interested in bank transfer payment, please reach out to our Concierge Service for more information by email at email@example.com or call us at +1.212.580.3091.
What are the accepted payment methods?
We accept Mastercard, Visa, and American Express. For purchases over USD 30,000 we only accept payment by Bank Transfer.
Can I trust that my payments are secure?
Yes, we take security seriously and ensure that all payments are safe and protected. If you choose to pay using a credit card, your payment will be handled by our payment provider partner, who will securely hold the payment until the return period has passed. If you decide to request a refund within the returns period, the funds will be returned to your original payment method. For bank transfers, the payment processing is also handled in a secure manner.
Who is responsible for international customs duties and taxes?
The recipient is accountable for customs duties and taxes on international shipments. If goods are not shipped domestically, the recipient must cover any inbound duties and taxes determined by their local customs authority. These fees are additional to the item's price and shipping cost and will be collected upon arrival of your order or at a later date. The calculation of relevant duties and taxes takes place at the border and is based on factors like the item's nature, final price, and the destination country.
For US customers, the customs duties and taxes will be calculated at checkout for items purchased from overseas.
What is the return policy?
Returns are accepted within 14 days of the delivery date, provided that the jewelry item is in its original condition and unused with all tags attached. Any original reports, letters of expertise and packaging must also be included.
How do I return an item?
To initiate a return, please contact our Concierge Team at firstname.lastname@example.org or call us at +1.212.580.3091 with your order number and reason for return.
Once we receive your returned jewelry item, we will inspect it to ensure that it is in its original condition and packaging, and the tag has not been removed or altered. If the item meets these criteria, we will issue a refund to your original payment method within 7-10 business days.
Please note that the customer is responsible for all shipping costs associated with returning the jewelry item. We recommend that you use a trackable shipping method and insure the package for the full value of the item, as we will not be held responsible for lost or damaged packages.
What do I do if the item I receive is damaged?
If you receive a damaged or defective jewelry item, please immediately send a message to email@example.com after opening the package. Please include photos and a description of the issue. We will work with you to provide a replacement or refund, as applicable. Please note that we cannot accept returns on the following jewelry items: custom or personalized jewelry, or jewelry items that have been altered or modified in any way.
If you have any questions about our jewelry return policy or need assistance with a return, please don't hesitate to contact our Concierge Team. We're here to help!
Do you provide international shipping?
Yes, we offer international shipping. Shipping charges and country-specific import taxes and duties may also apply. For more information, please review the Shipping and Delivery Policy.
What is the shipping time after making a purchase?
Processing time for standard shipping orders is 7-10 business days. We ship most items within 5 business days. All orders from The Jewelers Circle are insured and require a signature for safe delivery. You will receive a shipping confirmation email with a tracking number once your order has shipped.
Is free shipping available?
Yes! We offer free standard insured shipping within the United States.
Do you deliver to P.O. Boxes?
No, we do not offer delivery to P.O. Boxes or APO/FPO addresses.
How can I track my shipment?
When your item has shipped, you will receive an email with the tracking information.