Frequently asked questions
About Us
What makes The Jewelers Circle different from other vintage jewelry marketplaces?
Unlike general resale platforms, The Jewelers Circle focuses exclusively on rare, vintage, and estate jewelry. We partner with leading jewelers worldwide, and every jewel is vetted by IAJA. This guarantees heritage, quality, and trust—values that set us apart in the world of collectible fine jewelry.
Are certain pieces considered collectible jewelry?
Yes, collectible jewelry is defined by rarity, craftsmanship, and provenance. Pieces from houses like Cartier, Van Cleef & Arpels, Tiffany & Co., Bulgari, Marchak, and Raymond Yard are highly sought after. Signed, limited-edition, historically significant jewels, or natural rare gemstones are especially valuable to collectors.
Can I source rare and one-of-a-kind jewelry through The Jewelers Circle?
Yes. The Jewelers Circle specializes in helping clients source rare jewelry that is difficult to find elsewhere—whether you are searching forArt Deco bracelets, signed vintage designer rings, or one-of-a-kind estate necklaces. Through our global network and concierge services, we locate pieces from specific designers, eras, or styles.
Do I have access to an expert when buying or selling vintage jewelry?
Whether you’re sourcing, buying, or selling rare and vintage jewelry, you’ll have access to a dedicated industry expert who provides tailored support—from authenticity and provenance checks to valuations and negotiations—so you can make every decision with confidence.
Purchase Process
Is it possible to insure my purchases?
Yes, it is possible to obtain insurance for your items through an insurance company. The requirements for insurance coverage may vary depending on the insurance provider, but you may need to provide them with your order confirmation and a digital report as proof of purchase.
Is it possible for me to see a piece in person before making a purchase?
We have a secure location in New York where some of our pieces are available for viewing. If you're interested in seeing any of our pieces in person, please contact us to learn more
What is the process for placing an order on your website?
To make a purchase on our site, simply add the desired item to your cart and proceed to the payment page to complete the checkout process. If you haven't already done so, you'll need to create an account before finalizing your order. We offer several payment options, including most major credit cards. For items totaling more than USD 30,000, please get in touch with our concierge service to arrange payment via bank transfer.
Is there someone I can speak to if I have any questions?
Yes, we have a Concierge Team to assist you with any questions. Please call +1.212.580.3091 or email contact@jewelerscircle.com.
How do I determine my ring size, bracelet length, or fit?
- Ring size: Visit a jeweler, use a sizing tool, or measure an existing ring.
- Bracelet length: Measure your wrist and add ~1.5 cm for comfort.
- Necklace length: Standard sizes are 16", 18", and 20". Choose based on where you’d like it to sit.
Our concierge team can help guide you with sizing when shopping online.
Is buying vintage jewelry online safe?
Absolutely. At The Jewelers Circle, authenticity and quality are at the heart of our mission. Each jewel undergoes expert review and checks before being listed, so you can shop with confidence. Our platform also uses secure payment systems, giving clients peace of mind when investing in vintage or collectible jewelry online.
Authentication
Where can I buy authenticated vintage jewelry online?
The Jewelers Circle is the trusted destination tobuy vintage jewelry online. We offer a curated collection of rare, estate, and collectible jewels, each piece is vetted by the International Antique Jewelers Association (IAJA). Our experts ensure every jewel is genuine and exceptional.
How is the jewelry authenticated?
The Jewelers Circle works in association with the International Antique Jewelers Association (IAJA) to assess each piece of jewelry before it is sent to our clients. Upon successful completion of this careful examination process, a document signed by an IAJA expert will be issued and sent along with your jewelry piece. Learn more
Will I be able to view any lab reports or brand certification?
Yes, we can share available lab reports and brand certification. Please contact our Concierge Team by email at contact@jewelerscircle.com or call us at +1.212.580.3091.
What should I look for when buying vintage or pre-owned jewelry?
When purchasing vintage or pre-owned jewelry, consider three essentials:
- Authenticity – Confirm stamps, maker’s marks, or certificates.
- Condition – Minor wear is normal, but excessive restoration can affect value.
- Provenance – Ownership history adds trust and often increases collectability.
Buying from a specialized platform like The Jewelers Circle ensures you invest in jewelry with verified quality and history.
Who verifies the authenticity of the jewelry on The Jewelers Circle?
Every piece is reviewed by leading jewelry experts and vetted through our exclusive partnership with the IAJA. This ensures provenance, integrity, and adherence to the highest ethical standards in the jewelry industry.
Payment
Is it possible to pay by phone?
We offer the option to purchase items over the phone by bank transfer. Please note that for any item priced above USD 30,000, a bank transfer is the required payment method due to security considerations. If you're interested in bank transfer payment, please reach out to our Concierge Service for more information by email at contact@jewelerscircle.com or call us at +1.212.580.3091.
What are the accepted payment methods?
We accept Mastercard, Visa, and American Express. For purchases over USD 30,000 we only accept payment by Bank Transfer.
Can I trust that my payments are secure?
Yes, we take security seriously and ensure that all payments are safe and protected. If you choose to pay using a credit card, your payment will be handled by our payment provider partner, who will securely hold the payment until the return period has passed. If you decide to request a refund within the returns period, the funds will be returned to your original payment method. For bank transfers, the payment processing is also handled in a secure manner.
Who is responsible for international customs duties and taxes?
The recipient is accountable for customs duties and taxes on international shipments. If goods are not shipped domestically, the recipient must cover any inbound duties and taxes determined by their local customs authority. These fees are additional to the item's price and shipping cost and will be collected upon arrival of your order or at a later date. The calculation of relevant duties and taxes takes place at the border and is based on factors like the item's nature, final price, and the destination country.
For US customers, the customs duties and taxes will be calculated at checkout for items purchased from overseas.
Returns
What is the return policy?
Returns are accepted within 14 days of the delivery date, provided that the jewelry item is in its original condition and unused with all tags attached. Any original reports, letters of expertise and packaging must also be included.
How do I return an item?
To initiate a return, please contact our Concierge Team at contact@jewelerscircle.com or call us at +1.212.580.3091 with your order number and reason for return.
Once we receive your returned jewelry item, we will inspect it to ensure that it is in its original condition and packaging, and the tag has not been removed or altered. If the item meets these criteria, we will issue a refund to your original payment method within 7-10 business days.
Please note that the customer is responsible for all shipping costs associated with returning the jewelry item. We recommend that you use a trackable shipping method and insure the package for the full value of the item, as we will not be held responsible for lost or damaged packages.
What do I do if the item I receive is damaged?
If you receive a damaged or defective jewelry item, please immediately send a message to contact@jewelerscircle.com after opening the package. Please include photos and a description of the issue. We will work with you to provide a replacement or refund, as applicable. Please note that we cannot accept returns on the following jewelry items: custom or personalized jewelry, or jewelry items that have been altered or modified in any way.
If you have any questions about our jewelry return policy or need assistance with a return, please don't hesitate to contact our Concierge Team. We're here to help!
Shipping
Do you provide international shipping?
Yes, we offer international shipping. Shipping charges and country-specific import taxes and duties may also apply. For more information, please review the Shipping and Delivery Policy.
What is the shipping time after making a purchase?
Processing time for standard shipping orders is 7-10 business days. We ship most items within 5 business days. All orders from The Jewelers Circle are insured and require a signature for safe delivery. You will receive a shipping confirmation email with a tracking number once your order has shipped.
Is free shipping available?
Yes! We offer free standard insured shipping within the United States.
Do you deliver to P.O. Boxes?
No, we do not offer delivery to P.O. Boxes or APO/FPO addresses.
How can I track my shipment?
When your item has shipped, you will receive an email with the tracking information.
Sell
What do I need to do to sell my jewelry?
If you’re interested in selling your jewelry, the first step is to ensure it is properly evaluated for authenticity, condition, and provenance. Our team of trusted experts at The Jewelers Circle will guide you through the process. Learn more
How long does it take to receive an offer?
It will take 10-14 business days to receive the offer from The Jewelers Circle in order to ensure adequate time is provided for the bidding.
What if I do not want to accept the offer?
If you decide not to accept the offer we will return the item through insured shipping at your expense.
How do you evaluate jewelry?
We have a team of jewelry experts that evaluate the jewelry using their knowledge and gemological instruments to collect all important information on the item(s). We will provide an estimated ranged evaluation within 2-3 business days.
What if I do not know what kind of gemstones are in my jewelry?
No problem, our experts can determine the type of gemstones and their quality after closer examination. We only ask that you provide as much information about the piece that you have.
Can I negotiate on the price offered?
The offer is final and there is no room for negotiation.
What is a release document?
A release document is a bill of sale stating that you have a good title and the ability to sell the item. You will sign this document if you decide to accept the highest offer on your item. This document signs over ownership of the item to The Jewelers Circle.
How does the payment take place?
If you decide to accept the offer we offer payment through wire transfer or by a mailed check.
Is there a commission?
Jewelers Circle collects a handling fee from the buyer.
How is my jewelry stored?
While in the care of The Jewelers Circle your jewelry will be stored safely in our office safe.
What happens if my jewelry is lost or damaged while in Jewelers Circle's possession?
Your jewelry is fully insured while in the care and control of The Jewelers Circle. In the event of a total loss you will be compensated the amount agreed upon.
What if there is no offer for my item?
If there are no offers on your item(s) we will promptly return the item(s) back to you. You will be responsible for the cost of return shipping. Please remember that Jewelers Circle pays for the shipping & insurance to our office.